When companies rely on both Helpjuice and Salesforce Knowledge, a frustrating reality sets in quickly:

Support agents have to search two separate systems.

Context switching kills productivity.

The legacy Helpjuice → Salesforce integration is outdated and built on Visualforce.

This slows down case resolution, increases handle times, and makes internal knowledge harder to use than it should be.

So I built sfdcJuice — a modern, Lightning-native, open-source solution that unifies Helpjuice and Salesforce Knowledge into a single, fast, beautiful search experience.

👉 GitHub Repo: https://github.com/theodenanyoh11/sfdcJuice

But this project wasn’t just about solving a problem for support teams — it was also a personal challenge.

Why I Built sfdcJuice (The Real Story)

Aside from improving the Salesforce–Helpjuice experience, I also built sfdcJuice to push myself:

To deepen my understanding of Salesforce architecture

To produce real production-grade Apex + LWC

To refine my thinking around unlocked packaging + metadata-driven design

And most importantly:

To combine my coding ability with AI copilots to build something bigger than what I could do alone.

AI didn’t write this system — but it helped me move faster, think clearer, and structure the architecture in a way I might not have otherwise imagined.

sfdcJuice became a personal learning project that turned into a production-ready open-source integration.

The Problem sfdcJuice Solves

Across multiple Salesforce orgs, I saw the same issues:

Agents search Salesforce Knowledge… then duplicate it in Helpjuice

Teams have no unified view of content

Legacy integrations rely on Visualforce

Helpjuice users get no consistent Lightning experience

Knowledge ends up scattered and underutilized

Support teams can’t afford this level of friction.

sfdcJuice solves this by delivering one unified search experience—inside Salesforce, powered by Lightning.

What sfdcJuice Provides (At a Glance)

Unified Search Page

Search Helpjuice + Salesforce Knowledge at once

Modern SLDS Interface

Tabs, filters, article preview modal, badges, metadata display

Apex Helpjuice API Service

Secure, authenticated API callouts

Salesforce Knowledge SOSL Search Service

Unified Search Normalizer

Consistent DTO for both sources

Custom Metadata Configuration

Unlocked Package for Easy Install

It is native.

It feels modern.

And it feels like the integration that should have existed years ago.

How sfdcJuice Works (High-Level Architecture)

Below is the conceptual flow:

How to Install sfdcJuice

1. Install the unlocked package

(In the GitHub repo)

2. Add your Helpjuice API credentials

Stored in Custom Metadata. //remember to make this field as encrypted.

3. Assign the provided permission set

4. Add the Unified Search LWC to a Lightning page

5. Configure filters & category mappings (optional)

You’re live.

How to Contribute

sfdcJuice is 100% open-source. Contributions are encouraged:

Add features

Improve Apex services

Extend the LWC

Add new knowledge sources

Write docs

Fix bugs

Submit issues

This project is meant to evolve with the community.

The Roadmap

Upcoming Features

Case-to-Article linking

Search analytics

Multi-language support

Additional external connectors

Better filtering

Improved normalization rules

Long-Term Vision

Make sfdcJuice the standard open-source connector for multi-source knowledge search in Salesforce.

Closing Thoughts

sfdcJuice is more than an integration — it’s a learning project, a technical challenge, and an open-source contribution to the Salesforce ecosystem.

If your organization uses both Helpjuice and Salesforce Knowledge, this package finally brings them together the right way: inside Lightning, fast, clean, and unified.

Explore the repo:

https://github.com/theodenanyoh11/sfdcJuice

If you want to collaborate, extend the package, or implement it in your org — my inbox is open.

— Theo Denanyoh

Group Product Manager